Problem Resolution Help And Advice
We care about how our customers experience our services. This is the reason why we are a responsive team who would like to listen to your feedback and get back to you. Our “Code of Complaints” will help you get in touch with us for all your needs on Internet and phone services. You come to us with a problem and we will ensure that you always get an appropriate solution in a reasonable time frame. Do contact us and we will make sure that there would be no reason for your dissatisfaction.
Can I have more than one IP address ?
Due to the current shortage in IPv4 addresses, the company that supply them are limiting the number of IP addresses that can be allocated, to manage those remaining. That’s why we are not offering more than one IP address per customer at this moment in time. If you do have a specific need for multiple fixed IP addresses please contact customer service.
Do you Provide consistent speed ?
We provide consistent and fast speeds to you irrespective of bandwidth requirements in your building. We strive to constantly upgrade our speeds based on the consumption needs of the connections in your building to keep giving you the best possible speeds.
Do you Provide more than one IP address for me ?
IPV4 addresses are running short, hence there is a limit to how many can be assigned per customer. If you have specific needs or further queries, do contact our customer support helpline.
How do I cancel my connection ?
In case you decide to cancel your broadband connection with us for any reason, we would make it as simple for you as possible. You may contact us on the support helpline on 02262581800 or on our email at support@praction.in. to initiate the process.
You will have to provide us with a 3-day notice for disconnection with the reason for cancellation. This is applicable on all our package and data plan options.
If you are on a 12-month contract with us that is yet to expire, you will be charged an amount of Rs. 5000 towards cancellation and processing charges along with outstanding amount due, if any. For more details, please refer to our full terms and conditions.
How speedily is my new connection installed ?
If you are an individual homeowner and are looking forward to a single connection, all it takes is an hour to get you connected to our broadband network. If you are looking to get a whole building connected, the exact time depends upon the age of the building, its size, and the complexity involved. It could take 4 to 6 weeks of time on an average to get your building connected. For further details and estimate, you could contact our customer care.